Anonymous
map-marker Walnut Creek, California

Misleading Advertisement Review

The adds claim prompt service by board qualified physicians. What you get is a long wait, and high price for a PA who is only marginally competent with no provision for free follow up when they are wrong. Very misleading advertising.
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Berlyn Ugf
map-marker North Charleston, South Carolina

Went in for poison oak

Upon my visit, I specifically told the PA and the nurse that I have been taking Benadryl and topical ointment (1% hydrocortisone) for 4 days with no relief of my poison oak/ivy/sumac symptoms--rash, itching. The PA asked if I had been urinating in my yard (?!) and said that she would prescribe a better and stronger creme. She also instructed me to wash all garments and to continue using the Benadryl. To my shock, the prescription turned out to be for the same 1% variety of creme. One week later, my rash has not improved at all. In fact, there has been some spreading. I have faithfully taking the medications, I have faithfully used the creme, I have faithfully washed all clothes and linens and towels. I have also augmented the prescribed creme with baking sodas baths and rubbing alcohol rub downs (twice per day) And in case you're wondering the answer to the PA's question is NO, I have not been urinating in my yard. What I have been doing is itching but not scratching and washing towels every single day. I have scheduled an appointment with my regular doctor for tomorrow in hopes of some form of adequate treatment. So much for Nason. I will have to think long and hard about ever returning there.
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Loss:
$250
2 comments
Guest

Where was the rash?This puzzels me because why in the world would she ask if you were peeing in your yard.Maybe the rash is not poison oak but something else.Maybe you should get your self to a real doctor..you could have lyme disease or something else.

Guest

Nason doesn't employ nurses. Perhaps they should.

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Anonymous
map-marker Goose Creek, South Carolina

Over charged

I went to Nason's because at the time I didn't have any insurance. I paid my balance plus for the visit, then when I went to leave I had to pay for the ct scan that I got to see if I had had a stroke, came back negative. About 6 months later I receive a bill for a ct scan in the amount of $248 which is what I had paid to Nason's for the ct scan. Mind you the bill didn't come from the radiology company that works with Nason's it came from an out of state collections agency. Now the collection agency has sent to their attorney trying to get me to pay it. Plus I was never told the I would get billed for the ct scan. It's no wonder the state has stopped them from doing ct scans and ultrasounds.
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Loss:
$600
Anonymous
map-marker North Charleston, South Carolina

Bad perscriptions

I went to Nason Medical Center for a problem I am having that is going to be addressed in two weeks. I needed pain medication just for that time frame. The longer drive to MUSC would be torturous agony and I chose to go somewhere closer just to make sure it there was not an infection. The doctor refused to prescribe a short term low dose pain medication which had already been working (such a low dose I was cutting the pills into 1/4) choosing to prescribe something I am allergic to. I wrote the allergy in the paperwork. I also told him of the allergy and he refused to change it. I have also had faster service from the emergency rooms at St. Francis, MUSC, Trident and Massachusetts General. I could have ordered what I need online for less than what Nason charged me to do nothing. The commercials lie and at least the doctor I saw was nothing better than incompetent. This was a very bad first impression and I will never return there again.
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Loss:
$500
Anonymous
map-marker Charleston, South Carolina

Money Hungry

Just a word of advise... ask the girls at the front desk if you have a credit on your account because you were over billed on any of your last visits. ALWAYS ask for an itemized statement of your bill when you leave trust me. Also watch out for how they encourage you to word things certain ways so they can run every last test on you to collect more money. You're experience will probably be pleasant ONLY because they have some great employees there who truly do care about you. But it is those behind the scene that ruined the place in my eyes. They could not care less who they steal from whether it be patients or employees.
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Anonymous

Bogus Explanation Lost CT and Ultrasound Ability

Nason Shuffle Video Dr Nason and Bob Hamilton the CEO explain why they lost CT / US Go to: https://vidd.me/sEC Regulation or Reprimand Sounds like a delicate Mexican Hat Dance to me. What do you think? No other Urgent Cares have lost this capability Bogus Explanation Lost CT and Ultrasound Ability? One of three men who owns a stake in Nason Medical Center claims its parent company is insolvent, that the business is unable to pay outstanding bills in excess of $1.2 million and that its chief executive officer has manipulated accounts to distort Time will tell on this one and it should be fun to watch in the media
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Anonymous
map-marker Beaufort, South Carolina

Would not or could not send XRays to specialist

I'd like to say thanks to Nason's XRay department for messing up my only chance at a hip replacement this year. I personally went to the site to make sure my Xrays were forwarded to Charleston Hip & Knee. Nason records told me it would go out immediately. I arrived at my appointment this morning, and guess what? No Xrays. I called and an hour later they sent a copy of my left foot instead of my right hip. I called again and was told they had no such Xray. Then a nurse from CH&K called them and amazingly they found the correct Xray. We waited another hour and still no sign of it. So, I lost the appointment and any chance I had to schedule the surgery while I'm off from work. Thanks a lot Nason!
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Kieran Bkl
map-marker Charleston, South Carolina

Guidelines for Prescribing Controlled Substances for Pain Not Followed

3:15 pm.- We arrived at Nason’s where I provided the regular intake information, indicating that the complaints were related to an auto accident. The medical professional, probably a CAN, triaged me and advised me that no rooms were available. In about 20 minutes, she called me to the first available room where I remained until almost 6:00 p.m.At about 4:00 p.m., a physician and his scribe came in after reading my lengthy description of my agony. He felt that I needed a metabolic workup, especially since I was on the Zocor. At about 5:00 p.m. He reported that my labs came back within the range of normalcy. He apologized for the lengthy wait due to an elevated census. They were unusually busy. The doctor recommended some pain medicine by injection and an oral muscle relaxant, and he called in the same prescription. At about 5:30, the medical professional (CMA) who drew the blood, gave me an injection. I asked her to ask the doctor if I should take my Percocet this evening since I was getting pain medicine. At first, she said she thought is should be alight. I asked her about drug interactions and if it would cause drowsiness. She said that everybody reacts to medicines differently. I was not satisfied with her answer, and had already decided to ask the doctor. If I did not see him, I would opt not to take the Percocet. Only moments later, I began to feel nauseous and soon had the answer to my questions, because of the route. I was dizzy and experiencing a dull headache and nausea. 6:00 p.m.- I was discharged and was thankful to finally go home. I needed to offset the feeling of nausea, because by now, I did not have sufficient food to buffer the effects of this narcotic. Yes, it was not communicated to me that I was taking a very strong narcotic.6:30 p.m.-I began to eat some pretzels and drink some tea, as I was too drowsy to eat a meal. Before long, I was vomiting and regurgitating intermittently. Every time that I thought it had ceased, it started up. I recalled that I had not visited the restroom since about 2:30 p.m. 10:45 p.m. After being discharged, I soon began to vomit and regurgitate water, and a snack that I had eaten since I was hungry. At about 8:00 p.m., I realized that I had urinating since about 2:30, lunchtime, despite by efforts to hydrate myself. I called my PCP, who directed me to the ER. I was seen at Roper ER located at Northwoods. Finally I called and reached my PCP, Dr. Lackey, who, when I told him about my urinary retention as well as other symptoms, advised me to go to the ER. I called 9-1-1 because I felt I could lie down during the transport, and would probably receive immediate care, versus going in a private vehicle. 11:30 pm.-EMS arrived approximately 12:00 pm., but to my dismay, they walked me to the unit, rather than bring the gurney in the house. At my request, I was taken to Roper Northwoods ER, where I explained my situation and described the treatment received at NASON’s. The on call physician was appalled that Nason’s administered such a strong narcotic for the back spasms. There I was catheterized and given a bag along with a sublingual anti-emetic, Zofran. She said I should be able to eat within the hour. The nurse suggested that I make an appointment with either my PCP or urologist so that I can have the bag removed. In the meantime, the RN Marian suggested that I drink about 1 ounce of Ginger Ale or Gator Aid, or Sprite every hour, as my concern is dehydration. I had hopes of being infused since I expressed several times that I may have been dehydrated. I asked for an alternative to being catheterized. The nurse and her assistant said there was none. Infusion may have eliminated the need for the foley catheterization. At my discharge, there were no instructions for showering with the foley catheter. 1:00 am.- 5:00 a.m.-I returned home and attempted to drink some Ginger Ale. Shortly thereafter, I vomited the popsicle and some of the Ginger Ale. I waited about 30 minutes, as I was now famished, before I found something light to eat, and I did so slowly as I sipped about 1 ounce of Ginger Ale as instructed. So just about every hour, I sipped an ounce of Ginger Ale. By now, I had a dull frontal headache (2), but I managed to keep the little bit of food down. My thoracic spine was still hurting, but not as badly. I called the physician’s office and left a message so that I could be seen today without delay.8:30 a.m.- I ate the remainder of my midnight snack with a couple of ounces of Ginger Ale. My head still hurts, I am drowsy, and my muscles and thoracic spine still hurts. I am planning to visit either the PCP or the Urologist, as I feel I will be better now that the narcotic is just about out of my system. I want the foley catheter removed today. Why didn't Nason infuse me when I told them repeatedly that I had been vomiting for an extensive period of time? Why didn't they give me an anti-emetic along with the narcotic?Why was such a strong narcotic prescribed for muscle tension?
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3 comments
Guest

No matter what anyone did it would never be correct since you already know what is needed.

Guest

Nasons only hires techs, no rn's. There are smart capable techs out there but they should not be doing the skills that they do.

Most have training but dont have the knowledge behind what they're doing. You get exactly what you pay for.

Also, the emergency sign that they have is absolutely wrong. They're not an emergency dept.

Guest

Your story doesn't even make sense. Lol.

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Doris Slz
map-marker North Charleston, South Carolina

DISSATIFIED ABOUT SERVICE

My niece Alita was having problems with coughing and running nose. We got there about 6:25 , we had no problem being since, once we got in the back Dr. Headden MD Gray have seen her, check her out then when it was time for the *** test we sat in the back for about 45 min. no one came so i stood outside the door waiting for for someone to come and an african American lady ask if we were ok i said no, my niece was suppose to do a *** test but no one give her a cup so she did and apologize for what happen. so here we go again sitting for 1 hour still no one then finally the Doctor came back in and said we not doing a diabetic stick or flu swab we said no..so she left and never came back here we go sitting for 1 more hour so we left out the room and went to the first. i ask the same lady can we check out she said i thought you guys were gone , i said we weer back there waiting for the paperwork again she apologize and her the Dr. HEADDEN MD GRAY in the front of the office came over and said your were discharge i said no one never came back to disscharge us.So the lady at the check out ask how was the visit i her this was the worse experiences that i ever had in my like, she ask what went wrong i said the Doctor HEADDEN MD GRAY had me and my niece back there for over 2 hours.my niece still never got nothing for her cold, just for her bladder infection. so i said i need to report this. this was uncalled for by a Doctor. we didn't got out there to when they were closing.DISSAFIED, UN PROFESSIONAL LIKE, RUDE, GOOD LAW SUITE. I WILL NEVER GO BACK TO THIS HOSPITAL AGAIN I WILL GO TO SUMMERVILLE MEDICAL, THEY TAKE LONG BUT AT LEAST THEY KNOW HNOW TO TREAT THERE PATIENTS ESPECIALLY KIDS
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Loss:
$500
16 comments
Guest

For 1 Nason Medical is an urgent care center, not a hospital.. All Drs are ER Board certified and treat their patients at their discretion.

A cold would be treat symptomatic. Before you threaten a law suit, please learn how to spell.

You are probably a drug seeker and did not get what you wanted, hince your post. Dr Headden is a great doctor, just like all the other doctors and PA's at Nason's.

Guest
reply icon Replying to comment of Guest-778547

None of you all can spell.. smh.

Guest
reply icon Replying to comment of Guest-778547

Get a life

Guest

Did you report this incident to LLR Board of Medical Examiners?

Guest

I'm pretty sure the monetary loss of $500 was my tax money, anyway.

Guest
reply icon Replying to comment of Guest-703659

Do you work

Guest
reply icon Replying to comment of Guest-715706

Yes do u

Guest

LEARN PROPER ENGLISH!!!!!!!!!!!

Guest
reply icon Replying to comment of Guest-623361

Learn proper English ?? Hey dude, $$$$ is the language we ALL understand - comprende chico ???

Guest
reply icon Replying to comment of Guest-656949

Pray, because you think you perfect

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Anonymous
map-marker Charleston, South Carolina

Alice

in at 8 out at 10.00 first one in the last to leave. guess they forgot about me.i bet they wont foget to bill my insurance. i had act scan done not sure for what. never explained why. just did it. the when i was checking out they told me it would be another 191.00 more dollars. for ththe ct scan they did. i told them i already paid 35.00 copay and they can file that with my insurance company. they should have told me about the cost before they did the ct scan. will never go back again. and never tell anyone else to go either.
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Anonymous
map-marker Charleston, South Carolina

Patient

My daugher and I were experiencing, nausea and diarrhea and had gone to Nason Medical Ctr, James Island location for medical attention, as we walked the staff peered at us for a few moments, then the Receptionist asked if we were ever seen there before, I replied,"yes. My daughter was seen less than six months ago, however I was never a patient there.

My insurance card was taken along with lots of unnecessarily paper work to be filled out before going back. Personal information was taken,then I was quoted a very outrageous price before even any care was provided for us. I then,told the Receptionist I would write a check to take care of the outrageous balance quoted. The Receptionist informed me that she could not accept a check.

I found that very disturbing, and unprofessional of Na son Medical Ctr. They seemed more concerned for collecting debts than providing patient care.

I did not have any outstanding accounts with Na son and felt discriminated against. We left and will never seek any medical attention from them in the future.

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2 comments
Guest

Lol.. How do you think they keep the cost down.

Let me get this straight. You left because they wanted you to pay upfront?

Lol. They probably don't take checks, because some would bounce.

Guest

How can anyone run a medical facility with uncaring,unwelcoming and unconcerned employees at Nason Medical Ctr. Lots of snacks to lure you in.

The care is awful, lots of staff sitting around looking a patients as though, you are desolate and should not be there at all. You should be ashamed of yourselves.

And if the attitude, and uncaring attitudes does not seize. You will be closing your facilities as fast as you open.

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DERRICK R Kpy
map-marker Charleston, South Carolina

Nason Medical Center

Upon arrival I explained to the attendant at the desk the reason for my visit and that this is an ongoing worker's comp case. I completed the intake forms with the worker's comp information and I also gave her my newly received Blue Cross Blue Shield insurance card due to being advised that if she could not contact anyone to verify the worker's comp she would have to use my insurance. I said ok I really need to see a doctor and get my pain medicine. I was later called back to the front desk after sitting there with my wife and kids for roughly 20 minutes. The attendant told me she could not speak with anyone for the worker's comp verification and that I have a $57 co-pay. I told here I did not have the co-pay. At that point I was refused treatment and not offered the ability to mail in my co-pay. I have never felt so discriminated and so disfigured as a citizen from this denial of medical service. I laid in my bed all afternoon and thought what if this was a very serious illness and their refusal resulted in my demise. If they are not going to bill patients that can't afford the co-pay during visit, then they need to make that a public notice. This is a facility that if an uninsured patient goes for treatment will be in bad shape and could possibly die because they refuse treatment for something so simple as $57.
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6 comments
Guest

do you go to a gas station and expect them to bill you? If all you need is $5.00 to get home, do you think the gas station is going to bill you or just give you the gas because its only $5.00 and because you can not manage your money or plan for an emergency.

Just go to the E.R. next time, they will bill you, but the cost will be about 3 to 4 times as much.

Guest

I had a small cut on my finger that would not stop bleeding, when I say small I mean it, possibly the size of quarter inch. They stopped the bleeding, put some glue as they call it put a band aid on my finger and I was out of there in 15 minutes.

To my surprise when I got my bill they had charged me $355 dollars. When I called their billing department I was told my deductible was not met; which I understand but to try and stick my insurance company and then me for $355 for something that took 15 minutest and almost no cost was not as advertised " We are one sixth the cost of an emergency visit.

I am very disappointed and will never use them again.

Guest

We operate medical centers that are very similar to Nason Medical. If the patient complaint is exactly as presented, the Nason staff handled this correctly.

Payment at the time of service is one of the ways centers like this are able to keep their cost to a minimum. I do understand the patient view, but if you can't pay, it is not the medical center's responsibility to fund you.

Guest

In order to file workmanship comp you need approval. With out approval you will have to file your own insurance.

So that was your copy for your insurance. If you dont have insurance there is a self pay price of 125.00 office visit. In your situation you could have been billed for the rest. Two nason is not a hospital.

It's a privately owned center. I love how everyone thinks stuff is free it's not. Hospitals aren't free either you just get a bill later in the mail... At a much higher price.

So if you didn't want to follow the policy of them go else where. Workers comp is up to your company only.

Guest

You are probably just a drug seeker anyways...and I doubt they would just give you your fix

Guest

Do you go to the grocery store and expect to be billed? No, you don't, so why do you expect a doctor's office to do the same?

It's a business dude and they have a right to refuse treatment to those who refuse to pay for their services. Simple and no reason to make a complaint.

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